Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our website or platform. Cookies allow websites to recognize your device, remember your preferences, and enhance your browsing experience. Cookies typically contain: a unique identifier, the website domain, an expiration date, and sometimes encrypted information about your preferences or settings.

2. Why We Use Cookies

AccessPolicyIQ uses cookies for several important purposes: (1) Essential Operations — maintaining security, preventing fraud, and enabling core platform functionality; (2) User Preferences — remembering your login state, language preferences, and display settings; (3) Analytics — understanding how visitors use our website and platform to improve user experience; (4) Personalization — tailoring content based on your interests and previous interactions; and (5) Marketing — measuring campaign effectiveness and delivering relevant content.

3. Types of Cookies We Use

AccessPolicyIQ uses the following categories of cookies: (1) Session Cookies — expire when you close your browser and are necessary for authentication and security; (2) Persistent Cookies — remain on your device for a specified period to remember your preferences and login credentials; (3) First-Party Cookies — set directly by AccessPolicyIQ; (4) Third-Party Cookies — set by our partners in analytics, advertising, and customer support; and (5) Flash Cookies — used in certain features and cleared separately from browser cookies.

4. Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be disabled without affecting functionality. Essential cookies enable: user authentication and login persistence, CSRF (Cross-Site Request Forgery) protection, security and fraud detection, platform load balancing, and data encryption verification. Examples: session_id, csrf_token, auth_token, _ga_security. These cookies are exempt from consent requirements under most privacy regulations including GDPR and CCPA.

5. Analytics Cookies

We use Google Analytics and similar tools to collect anonymized information about how you use our platform. Analytics cookies help us understand: which features are most frequently used, where users encounter issues, how long users spend on different pages, geographic and device information, traffic sources and user journeys. Information collected is aggregated and does not personally identify you. You can opt-out of analytics tracking through your cookie preferences or by installing the Google Analytics Opt-out Browser Add-on.

6. Marketing and Personalization Cookies

We use marketing cookies to: deliver personalized content recommendations, measure the effectiveness of marketing campaigns, track conversions and ROI, and deliver targeted advertisements on third-party platforms. These cookies may include information about your browsing behavior, interests, and previous interactions with our marketing materials. You can opt-out of marketing cookies through our Cookie Preferences panel.

7. Third-Party Cookies

AccessPolicyIQ partners with third parties who may set cookies on your device for analytics, customer support, and marketing purposes. These partners include Google Analytics, Intercom (customer support), and various advertising networks. While we have data processing agreements in place, we are not responsible for third parties' use of cookies. Please review their privacy policies for more information.

8. How to Control Cookies

You have several options to control cookies: (1) Through Our Cookie Preferences Panel — access our cookie consent banner to select which categories of cookies to allow; (2) Through Your Browser — most browsers allow you to refuse cookies or alert you when a cookie is being sent. Consult your browser's help menu for instructions; (3) Do Not Track — if your browser supports "Do Not Track," you can set this preference, though not all websites honor this signal; (4) Third-Party Opt-Out Tools — visit www.aboutads.info or www.youronlinechoices.eu to opt-out of targeted advertising cookies.

9. Cookie Table

Below is a detailed list of cookies we use: Session ID (Essential, Session, AccessPolicyIQ) — maintains your authentication session; CSRF Token (Essential, Session, AccessPolicyIQ) — prevents cross-site request forgery attacks; Preferences (Preferences, 1 year, AccessPolicyIQ) — remembers your language and display settings; _ga (Analytics, 2 years, Google Analytics) — tracks anonymous usage metrics; analytics_opt_out (Preferences, 5 years, AccessPolicyIQ) — respects your analytics opt-out choice; intercom-id (Support, Session, Intercom) — enables customer support chat functionality.

10. Data Retention

Cookies are retained according to their specified expiration dates or until you manually delete them. Essential cookies are retained only for the duration of your session (or up to 12 months for "remember me" functionality). Analytics cookies are retained for up to 24 months. You can delete cookies at any time through your browser settings or our Cookie Preferences panel.

11. International Considerations

If you access our platform from the European Union or other jurisdictions with specific cookie regulations, the cookie consent model and controls available to you may vary. GDPR requires explicit consent for non-essential cookies before they are placed on your device. CCPA provides California residents with rights to know what cookies are collected and to opt-out of certain uses.

12. Changes to This Policy

AccessPolicyIQ may update this Cookie Policy from time to time to reflect changes in our cookie practices, legal requirements, or technology. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform constitutes acceptance of the updated Cookie Policy.

13. Contact Us

If you have questions about our cookie practices, wish to exercise your rights regarding cookies, or have concerns about how we use tracking technologies, please contact us at [email protected] or by mail at AccessPolicyIQ, Inc., 1500 Technology Drive, San Jose, California 95110, USA.